Refund Policy

1. Eligibility for Refunds

   At Geo Graph API, we strive to ensure your satisfaction with our services. If you are not completely satisfied with your purchase, you may be eligible for a refund under certain circumstances.

   Refunds may be issued for unused portions of prepaid subscription plans or in cases of billing errors or unauthorized charges. To be eligible for a refund, you must submit a refund request within [number of days] days of the original purchase date.

   Refund requests will be reviewed on a case-by-case basis, and eligibility for a refund is at the sole discretion of Geo Graph API. We reserve the right to refuse refunds for any reason, including but not limited to violations of our terms of service or abuse of our refund policy.

2. How to Request a Refund

   To request a refund, please contact our customer support team at [email address] with your refund request and the reason for your dissatisfaction. Please include your account information and any relevant details, such as the date of purchase and transaction ID, to expedite the process.

   We strive to process refund requests in a timely manner, typically within [number of business days] business days of receiving all required information. Refunds will be issued to the original payment method used for the purchase, unless otherwise specified.

   If your refund request is approved, you will receive an email notification confirming the refund amount and expected processing time. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution's processing times.

3. Refund Policy for Subscription Plans

   If you are subscribed to one of our recurring subscription plans, you may cancel your subscription at any time to avoid future charges. However, refunds for subscription fees already paid are subject to the terms outlined in this refund policy.

   If you cancel your subscription before the end of your billing cycle, you will retain access to our services until the end of the current billing period, but you will not be charged for the following period. No refunds will be issued for partial billing periods.

   If you believe you are entitled to a refund for a subscription payment made in error or due to extenuating circumstances, please follow the refund request process outlined above, and we will review your request accordingly.

4. Refund Policy for One-Time Purchases

   If you have purchased a one-time product or service from Geo Graph API, such as a single-use API key or custom mapping solution, refunds may be available in certain circumstances.

   To request a refund for a one-time purchase, please follow the refund request process outlined above, providing any relevant details about your purchase and the reason for your refund request. Refunds for one-time purchases will be issued in accordance with our standard refund policy.

   Please note that certain products or services may be excluded from our refund policy, and any such exclusions will be clearly stated at the time of purchase. Refunds for digital products or services may also be subject to additional terms and conditions as required by law.

5. Refund Exceptions

   While we strive to accommodate all refund requests fairly and promptly, there may be certain circumstances in which refunds are not available or are subject to additional restrictions.

   Refunds will not be issued for:

   • Services that have been fully rendered or used;
   • Products or services purchased from third-party vendors or resellers;
   • Refunds requested outside of the specified refund window;
   • Refunds requested for reasons not covered by our refund policy.

   If you have any questions or concerns about our refund policy or believe you are entitled to a refund under extenuating circumstances, please contact our customer support team for assistance.

6. Changes to the Refund Policy

   Geo Graph API reserves the right to update or modify this refund policy at any time without prior notice. Any changes to this policy will be posted on this page along with the effective date of the revisions.

   Your continued use of our services after the posting of any changes to this refund policy constitutes acceptance of those changes. If you do not agree with the terms of this policy or any updates thereto, please discontinue your use of our services and contact us to request the deletion of your personal information from our records.

   If you have any questions or concerns about this refund policy or our refund process, please contact us using the information provided at the end of this document.